HL Alpha Complex Cleanser Facial Cleanser 250 ml

                                                                        Shipping & Payment Methods

Shipping

We work with our reliable partner DHL to deliver your orders safely and quickly.

• Free Shipping: Orders over 50 € are delivered free of charge within Germany.
• Shipping Costs: For orders under 50 €, a shipping fee of 5 € will be charged.

Once your order is completed, you will receive a confirmation email with your order details and tracking number. This allows you to check the current status of your delivery at any time.

For more details on delivery conditions and possible restrictions, please refer to DHL's website.

Payment Methods

We offer a variety of secure and convenient payment methods to make your shopping experience as pleasant as possible. Our payment processing is handled through the trusted Stripe system (stripe.com), which complies with the highest security standards.

1. Credit Card (VISA/Mastercard)
You can conveniently pay for your order with your credit card. Simply enter the following details into the secure payment form:

• Card number
• Expiration date
• CVV code (on the back of your card, in the signature area).

Our system uses SSL encryption to protect your data. The amount will be deducted from your account after completing the order.

2. Apple Pay
Use Apple Pay for your purchases on your iPhone, iPad, or Mac. This payment method is secure, contactless, and extremely user-friendly.

3. Google Pay
With Google Pay, you can securely and quickly pay for your order using your Android smartphone or smartwatch. Thanks to encrypted payment information, your card number remains confidential. 

4. PayPal
With PayPal, you can make fast, secure, and convenient payments online. After completing your order, you will be redirected to PayPal to finalize the payment.

5. Klarna Sofortüberweisung
With Klarna Sofortüberweisung, you can pay for your purchase directly after completing the order using your usual online banking details. This service is simple, secure, and requires no additional registration.

We ensure the highest security standards with all payment methods to protect your data and provide you with a worry-free shopping experience.

Right of Withdrawal

1. Exercising the Right of Withdrawal
As a consumer, you have the right to withdraw from this contract within fourteen days without providing any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, receives the goods.

To exercise your right of withdrawal, you must inform us (Ariashine GmbH, Magstadter str.18, 71272 Renningen, Tel.: +49 (0) 1748991983, Email: [email protected]) via a clear declaration (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract.
You may use the sample withdrawal form below, but it is not mandatory.

2. Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we received from you, including delivery costs, without undue delay and no later than fourteen days from the day we receive notice of your withdrawal.

The same payment method used in the original transaction will be used for the refund unless explicitly agreed otherwise. Under no circumstances will you be charged fees for the refund.

We may withhold the refund until we have received the goods back or until you have provided proof of return, whichever occurs earlier.

3. Returning the Goods
You must return the goods without undue delay and in any event no later than fourteen days from the day you notify us of your withdrawal from this contract.
The deadline is met if you send the goods before the fourteen-day period expires.

You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling them in a way that is not necessary to ascertain their nature, properties, and functioning.

4. Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts:

• For the delivery of goods that are not prefabricated and require individual selection or determination by the consumer.
• For the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

5. Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To:
Ariashine GmbH
Magstadter str.18
71272 Renningen
Email: [email protected]

I/we () hereby withdraw from the contract concluded by me/us () regarding the purchase of the following goods ()/ provision of the following service ():

.......................................................................................

Ordered on ()/received on ():

.......................................................................................

Name of consumer(s):

.......................................................................................

Address of consumer(s):

.......................................................................................

Signature of consumer(s) (only for notification on paper):

.......................................................................................

Date:

.......................................................................................
(*) Delete as applicable.